FAQ

PREPARE (Before Your Tattoo)

What is Pre Care Balm and why should I use it before a tattoo?

Pre Care Balm is designed to prepare your skin before your tattoo appointment by improving hydration and elasticity. Better prepared skin allows for smoother tattooing, more even ink saturation, and more comfortable healing.

How soon before my tattoo should I start using Pre Care Balm?

For best results, start using Pre Care Balm at least 14 days before your appointment to fully condition and hydrate the skin.

Can I still use Pre Care Balm if my appointment is soon?

Yes. Even a few days of use can help improve skin hydration and comfort before your session.

Do professional tattoo artists recommend skin prep?

Many artists agree that well hydrated, healthy skin is easier to tattoo and typically heals better than dry or stressed skin.

Can I use Pre Care Balm on any part of my body?

Yes. Pre Care Balm can be used anywhere you plan to get tattooed.

PROTECT (Healing Phase) 

What is the IMD Tattoo Patch used for?

The IMD Tattoo Patch is a medical-grade, breathable, waterproof, hypoallergenic barrier designed to protect fresh tattoos during the most critical early healing phase.

How does the Tattoo Patch help healing?

It protects your tattoo from bacteria, friction, dirt, and clothing while locking in the body’s natural healing moisture and helping reduce scabbing and irritation.

How long should I wear the Tattoo Patch?

Most artists recommend wearing it for 24 to48 hours, then replacing it as needed during the first few days of healing. Always follow your artist’s instructions.

Can I shower with the Tattoo Patch on?

Yes. The patch is waterproof and designed to stay on during showers and normal daily activity.

Will removing the patch damage my tattoo or pull ink? 

No. The medical-grade adhesive is designed to release gently when removed properly without disturbing healing skin.

Is the Tattoo Patch latex free and safe for sensitive skin?

Yes. It is latex free, hypoallergenic, and designed for sensitive skin.

Is IMD better than products like Second Skin or other “second skin” wraps?

Products commonly called “second skin” wraps are designed to protect tattoos during the early healing phase byacting as a breathable barrier. The IMD Tattoo Patch serves the same protective purpose, but IMD goes further by offering a complete system. IMD includes protective patches for healing plus Pre Care Balm to prepare skin before your appointment and Daily Care Balm to support long-term skin health and tattoo appearance after healing. While second skin style wraps focus only on short-term protection, IMD is built to support your tattoo before, during, and long after the healing process.

PRESERVE (Long Term Care) 

What is Daily Care Balm used for?

Daily Care Balm is designed to hydrate, protect, and preserve tattoos after the healing phase and for long-term care.

When should I start using Daily Care Balm?

Once your tattoo is no longer an open wound and peeling has subsided, you can begin using Daily Care Balm daily.

Can I use Daily Care Balm on old or healed tattoos?

Yes. Daily Care Balm is ideal for both new and older tattoos to keep skin healthy and ink looking vibrant.

How often should I apply Daily Care Balm?

Most people apply once or twice daily depending on skin type, climate, and personal needs.

Will Daily Care Balm help prevent fading?

While nothing can stop natural aging, proper hydration and skin barrier care helps reduce dryness and environmental stress that contribute to premature fading.

Can I use IMD products on non-tattooed skin?

Yes. IMD products work great on dry or stressed skin even without tattoos.

THE IMD SYSTEM 

Do I need to use all three products together?

Each product works on its own, but the full system delivers the best results because it supports every phase of tattoo care from preparation to healing to long-term preservation.

What makes IMD Skincare different from other tattoo aftercare brands?

IMD is a complete tattoo skincare system, not just a healing ointment or a bandage. Itis designed to prepare, protect, and preserve tattoos with modern, clean, non-greasy formulas.

Is the Total Tattoo Skincare Kit worth it?

If you want the simplest and most complete routine from start to finish, the Total Kit offers the best value and the most consistent results.

Is IMD better than petroleum-based products like Aquaphor?

Many people move away from petroleum products because they can trap heat and clog pores. IMD offers a lighter, breathable, modern skincare approach designed specifically for tattooed skin.

INGREDIENTS, SKIN TYPES & SAFETY

Which skin types are IMD products suitable for?

IMD products are formulated to work well for a wide range of skin types including dry, normal, combination, and sensitive skin.

Are IMD products safe for sensitive skin?

Yes. IMD products are formulated to be gentle and suitable for sensitive skin. We always recommend doing a small patch test before full use.

Do IMD products contain any common allergens?

Some formulascontainbotanical oils and plant-based ingredients. If you have known sensitivities or allergies, we recommend reviewing the ingredient list or contacting us beforeuse.

Are your products petroleum free?

Yes. IMD products are completely free from petroleum and heavy waxes.

Are your products vegan and cruelty-free?

Yes. IMD Skincare is vegan and never tested on animals.

Are your products made in the USA?

Yes. All IMD products are manufactured in the United States under strict quality standards.

Do your products contain parabens, sulfates, or artificial fragrance?

No. IMD formulas are made without parabens, sulfates, or artificial fragrance.

Should I do a patch test before use?

Yes. Especially if you have sensitive skin or allergies, we always recommend a small patch test first.

RESULTS & EXPECTATIONS 

Will IMD improve how my tattoo heals?

IMD is designed to support a cleaner, more comfortable healing experience by supporting hydration, barrier protection, and skin comfort.

Will IMD make my tattoos look better long term?

Consistent skincare helpsmaintainskin quality, which helps tattoos look clearer, smoother, and more vibrant over time.

Is IMD only for new tattoos?

No. IMD is designed for tattoos at every stage, from preparation to healing to lifelong care.

ORDERS, SHIPPING & SUPPORT 

Where do you ship?

We currently ship within the United States with plans to expand internationally.

How long does shipping take?

Orders usually ship within 1 to 2 business days. Delivery time depends on your location.

Do you offer free shipping?

Shipping is free, always. 

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

What is your return policy?

If you are not satisfied with your purchase, contact us within30 daysand we will help make it right.

How can I contact the IMD team if I have questions?

You can reach us through our contact page or supportemail,and our team will be happy to help you choose the right products or answer any questions.

PROFESSIONAL GUIDANCE 

Can IMD replace my tattoo artist’s aftercare instructions?

No. Always follow your artist’s instructions first. IMD is designed to support and complement professional aftercare guidance.

Is IMD a medical product?

IMD is skincare, nota medical treatment. It is designed to support healthy skin and tattoo care.

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